Learn the main drivers of losses in supermarkets in 2019 and which measures help avoiding ruptures in your store
An ABRAPPE (Brazilian Loss Prevention Association) survey about losses in the Brazilian retail in 2019 shows that the problem compromises 1.82% of the gross revenue of Brazilian supermarkets. Among the main causes for losses in supermarkets, according to the study, the main reason is operational error, representing an average of 33% of supermarket losses.
Followed by external theft (20%); inventory errors (13%); internal theft (11%); and administrative errors (9%). In order to help supermarket managers in having a year with low rates of losses, APAS gathered some important tips for loss prevention in supermarkets in 2021.
One of the villains for supermarket operation in term of losses is internal consumption in store sections such as kitchen, cafeteria and bakery, for example. Pay attention to the registration of each item took from the produce, deli and dairy sections, so you can account them when measuring operational costs.
Thinking exclusively in the produce section, the quality of products is essential for them to be sold and not rejected by consumers. For that reason, the tip here is to monitor closely suppliers’ procedures since storage, handling and transportation of some items as fruits and vegetables.
Missing merchandises for lack of organization can be easily corrected with an efficient management of products, with a help from technology. This way, managers are able to organize the process of receiving, registering, positioning and restocking items in the gondolas, improving the logistics and reducing inventory losses in stores.
Keeping continuous inventory processes reflect in identifying losses more quickly. With shorter periods between them and higher frequency, the operation is able to detect clearer inconsistencies, allowing actions that are more effective. In addition to prevent losses, inventories also show the main causes for each one of them.
The first efficient measure to prevent losses in stores is counting on the engagement of associates, with training programs. Creating an awareness and incentive project helps in developing a business culture, and each associate understands their own importance.
For supermarkets, the camera monitoring system is essential to restrain internal and external theft. Moreover, it is worth it to invest in loss prevention teams, who move around through the aisles, mapping possible frauds in the supermarket.